Legal

Refund Policy

Last updated: 1 September 2024

1. Monthly Plans (Sarathi & Acharya)

• First purchase: Full refund within 7 days if no premium features (PDF export, full Yoga matrix, divisional charts, life-domain analysis) were accessed.
• Renewals: Refunds are not available on auto-renewed monthly charges after the renewal date. Cancel before the renewal date to avoid the next charge.

2. Annual Plans (Sarathi & Acharya)

• First purchase: Full refund within 7 days if no premium features were accessed.
• After 7 days: Pro-rated refund for unused full months remaining in the annual term, minus a 10% processing fee.
• Example: If you cancel 4 months into a 12-month plan, you may receive a refund for the 8 unused months minus 10%.

3. Pulse Plan (₹30/year — TithiSync)

Due to the low price and immediate activation of WhatsApp alert delivery, Pulse is non-refundable once alerts have been sent. If no alerts were sent and you request within 48 hours of purchase, a full refund will be issued.

4. Lifetime Family Plan

The Kula-Jyotishi Lifetime plan is non-refundable after 7 days, given its early-access pricing and permanent seat allocation. Within 7 days of purchase and before any family member charts are created, a full refund can be requested.

5. What Is Not Refundable

• Any plan where premium features were accessed and used.
• Plans purchased using a promotional or discounted code (unless the promotion stated otherwise).
• Charges resulting from failure to cancel before an auto-renewal date.

6. How to Request a Refund

Email astroshri.official@gmail.com with subject line "Refund Request" and include:

• Your registered email address
• The payment reference ID from your Razorpay / PhonePe / Stripe receipt
• Reason for the refund (optional but helps us improve)

We process refunds within 5–7 business days. The amount is returned to the original payment method.

7. Disputes

If a refund is denied and you believe this is in error, you may escalate by replying to our refund decision email. We review all escalations within 5 business days. If unresolved, disputes are subject to the governing law stated in our Terms & Conditions.